PCS Electronics PCS Electronics - home page PCS Electronics  
RegisterSearchFAQAM & FM Radio transmitters shop UsergroupsLog in
order problems-shipping

 
Reply to topic    PCS-Electronics Forum Index » Improvement and suggestions View previous topic
View next topic
order problems-shipping
Author Message
jomax77
New registered user
New registered user


Joined: 19 Apr 2006
Posts: 8

us.gif

Post order problems-shipping Reply with quote
Dear PCS,

I ordered a PCI-MAX board on 4/20/06. I asked to change my shipping from air mail to Fed-Ex. Marco sent me a reply that he would foward that to the shipping dept. I have not heard from them yet. I have not yet been billed for the order and am concerned as to what is the delay. I discussed these concerns with Marco via email on 4/25/06 and was to told to wait for a reply from billing/shipping department. I placed an additional question similar to this post on the web-form on 5/1/06 and have not heard a reply.

All I want to know is:
why is there a delay with order processing?
Will I be getting Fed-Ex delivery & tracking?
When can I expect to have my order shipped?

I don't mean to be rude, but I rarely experience this type of delays without a company formally telling me reasons such as "backorder", defects, etc.

Thanks
Wed May 03, 2006 11:12 am View user's profile Send private message
jomax77
New registered user
New registered user


Joined: 19 Apr 2006
Posts: 8

us.gif

Post Anyone out there? Reply with quote
Sir Nigel or Mark----- can anyone help me?
Thu May 04, 2006 1:44 pm View user's profile Send private message
erobertg
Compulsive poster:)
Compulsive poster:)


Joined: 29 Oct 2004
Posts: 113

Post Re: order problems-shipping Reply with quote
I had the identical problem on the same date changing airmail to Fedex.

I sent the following email yesterday...

------------------------------------------

Hi Nina,

I ordered April 20, 2006 the following items under order number 55071...

> ORDER DETAILS:
> Quantity Item name Price Subtotal
> ======================================================================
> 1 Miniature black anodized enclosure (stand Euro49.99 Euro49.99
> 1 External mains power supply Euro34.99 Euro34.99
> 1 Miniature LCD display with VU meter Euro59.99 Euro59.99
> ======================================================================
> Shipping EUR: 55.00
> Total in EUR: 199.97
> Total EUR+VAT: 239.964 (*1)
> Total in US$: 233.9649 (*2)

It's been nearly two weeks since I placed my order and I haven't heard or received anything from Fedex.

Could you look into the status of my order.

Thanks,

Bob

-------------------------------------

Still no answer...
Thu May 04, 2006 7:52 pm View user's profile Send private message
Sir Nigel
Moderator
Moderator


Joined: 28 Nov 2003
Posts: 334
Location: us.gif
us.gif

Post Reply with quote
jomax, just wait as I'm sure there's just a delay for an email response and it's not like PCS has taken your money or anything yet!

BTW, PCS doesn't send email when your stuff ships. I think it's part of the enhanced customer suspense product development technique aimed at improving buyer-seller relations in the long run.

_________________
-empty-
Fri May 05, 2006 4:40 am View user's profile Send private message Visit poster's website
pcs
Site master
Site master


Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
Around here April 27th was a national holiday, so was May 1st and 2nd. That means people tend to take a week off
to take advantage of so many work-free days.

Anyway, we will not be handling these issues over forum or there will be chaos.

Anyone who wants to contact us can do so via e-mail. If there is no answer, there is probably a good
reason for that. You can try sending it to another department to be sure.

New website is already functional, when you place order there you have an option of checking status
online and leave/exchange notes with our stuff. Use it in the future, its fully functional, some products are not entered yet,
but it has many new products on the other hand that are not available from the old website.
http://www.pcs-electronics.com/test/

_________________
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Fri May 05, 2006 11:43 pm View user's profile Send private message Visit poster's website
Sir Nigel
Moderator
Moderator


Joined: 28 Nov 2003
Posts: 334
Location: us.gif
us.gif

Post Reply with quote
New website looks even better now. Hopefully it will replace the existing one soon.

_________________
-empty-
Sat May 06, 2006 2:58 am View user's profile Send private message Visit poster's website
pcs
Site master
Site master


Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
I'll keep both online for a month or so to have something to fall back to if something
goes wrong.

_________________
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Sat May 06, 2006 1:15 pm View user's profile Send private message Visit poster's website
DJMedic
New registered user
New registered user


Joined: 11 Jun 2006
Posts: 4
Location: Arizona

Post Did you get your transmitter yet? Reply with quote
Did you finally get your oder?
PCS Electronics guys must be short handed and overloaded with orders, because it took over 2 months to get my Cyber Max 15w in Fed-eX finally (plus cost me another $32 in custom taxes). But be patient. It is worth the wait. The transmitter is awesome!
What TXMR did you order?

_________________
Arizona DJ Medic
Sun Jun 11, 2006 5:45 am View user's profile Send private message
pcs
Site master
Site master


Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
We're working hard to shorten delivery times, we have now built a stock of nearly everything so
we can ship much faster. A new website is helping a lot as well, much easier to process on our end.

You can check the status here, updated about 1x a week or 2 weeks.

http://www.pcs-electronics.com/phpBB2/viewforum.php?f=31

_________________
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Wed Jul 19, 2006 12:45 am View user's profile Send private message Visit poster's website
Display posts from previous:    
Reply to topic    PCS-Electronics Forum Index » Improvement and suggestions All times are GMT + 1 Hour
Page 1 of 1

 
Jump to: 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group