PCS Electronics PCS Electronics - home page PCS Electronics  
RegisterSearchFAQAM & FM Radio transmitters shop UsergroupsLog in
how long to deliver a kit?

 
Reply to topic    PCS-Electronics Forum Index » Users share experience... View previous topic
View next topic
how long to deliver a kit?
Author Message
Charles Swiger
New registered user
New registered user


Joined: 08 Mar 2005
Posts: 2

Post how long to deliver a kit? Reply with quote
How long does it take to deliver a kit to the US? I ordered a stereo encoder over a month ago, using PayPal, and have heard nothing since. An email to 'sales' and order status (5r@pcs-electronics.com) got one answer from sales saying he'd look into it (that was last friday, it's tuesday now) and no answer from 5r.

I've purchased electronics from UK, Romania, Israel, before but those took at most 2 weeks.

Any clue appreciated.

_________________
--Chuck
Tue Mar 08, 2005 8:32 pm View user's profile Send private message
pcs
Site master
Site master


Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
Its a very busy time here at PCS, we are developing 6 new products
right now, plus our sales are rising from month to month so we're
moving to a new bigger and better workshop.

Our information system is currently not designed to easily provide
tracking information. To make matters worse, shipping department is
now on the other side of the city making providing tracking info and
date quite difficult and time consuming.

This is especially problematic in a small company like ours, where
everybody performs a couple functions as it is and time spent
answering E-mails and questions seriously degrades our ability to
get some actual work done and new products designed.

We are currently entirely redesigning our website and information
system to automatically provide such information without human
intervention so such problems should soon be a thing of the past.

We thank you for your understanding, just give it a couple days and
your package will be there.

Best regards,
Your PCS Electronics team

_________________
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Wed Mar 09, 2005 3:05 am View user's profile Send private message Visit poster's website
Truck
New registered user
New registered user


Joined: 10 Mar 2005
Posts: 2

Post no exuse! Reply with quote
I order PIC MAX RDS 2005 in january and i still havent got it. (10.03.2005)
When u order somthing u expect you will get it fast. Am Pisst!
Thu Mar 10, 2005 7:23 pm View user's profile Send private message
pcs
Site master
Site master


Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
Yes, we had problems with RDS version, which is why it is shipping
so slowly. If you ordered regular version you would have had it
in a week or two.

_________________
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Thu Mar 10, 2005 9:26 pm View user's profile Send private message Visit poster's website
5r
Moderator
Moderator


Joined: 26 Jan 2002
Posts: 61
Location: Radio Land
us.gif

Post Re: no exuse! Reply with quote
Truck wrote:
I order PIC MAX RDS 2005 in january and i still havent got it. (10.03.2005)
When u order somthing u expect you will get it fast. Am Pisst!


send me an email to recheck your order, but i am preety sure it was sent some time ago.
5r
Mon Mar 14, 2005 6:35 pm View user's profile Send private message
themaxx
New registered user
New registered user


Joined: 21 Dec 2004
Posts: 18

Post problems also here Reply with quote
Hi all..
I've ordered this...
1 LED stand-alone module
1 15W booster (13.8V/5A DC)
1 Mains power supply for booster

the day of the order was 26/2/2005 and I've send an email asking for some explanation and I had no answer at all what's happening ?
p.s I‘ve also paid for express delivery !!!
Wed Mar 30, 2005 9:14 am View user's profile Send private message
pcs
Site master
Site master


Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
Might be a problem with your email, we have this problem
every day:

- People write from a mis-typed email
- People have or are not aware of their spam filters (sometimes
installed at the ISP)

I'm not sure which was the case, but please e-mail me again (sales at our
website ).
I'll check with shipping (e-mail is convenient since I can forward it).
Include order number.

A quick inquiery at the shipping shows all LED modules were sent
so it should be on its way or perhaps something went wrong and
we'll have to look for it.

_________________
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Wed Mar 30, 2005 10:22 am View user's profile Send private message Visit poster's website
themaxx
New registered user
New registered user


Joined: 21 Dec 2004
Posts: 18

Post thank you for your quick response to my post Reply with quote
I've forward to the email that I’ve send to sales@pcs-electronics.com and also today I got my bill from my credit card that says that you billed me at 9/3/2005 . If this is ok that shows that you were right on time but something must happened with courier company that you send the package.
Can you tell me what company you used this time to send the package?.

Thank you again

Chris
Wed Mar 30, 2005 12:38 pm View user's profile Send private message
pcs
Site master
Site master


Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
Got your email, we'll take this discussion to email.

_________________
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Wed Mar 30, 2005 12:42 pm View user's profile Send private message Visit poster's website
Charles Swiger
New registered user
New registered user


Joined: 08 Mar 2005
Posts: 2

Post mine arrived Reply with quote
Hi all - my stereo encoder arrived yesterday so all is A-OK!
I understand how it is when things are growing quickly - I shopped around
and this was the best deal I could find on the web I so it's understandable
how they could get swamped with orders! Just be patient and they'll come through.

Good luck.

--Chuck

_________________
--Chuck
Fri Apr 01, 2005 6:28 pm View user's profile Send private message
Display posts from previous:    
Reply to topic    PCS-Electronics Forum Index » Users share experience... All times are GMT + 1 Hour
Page 1 of 1

 
Jump to: 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group