CyberMax Micro v4.0/PCIMAX 3000+ Problem

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mlchae1
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CyberMax Micro v4.0/PCIMAX 3000+ Problem

Post by mlchae1 »

I have a PCIMAX 3000+ 1W using the CyberMax Micro v4.0 software. After much effort I finally got it operational. Now I have run into a problem.
When I try to change frequencies and try to update using UPDATE TX on the CyberMax UI nothing happens. It was working beautifully then just stopped.
Any help would be greatly appreciated.
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pcs
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Post by pcs »

Are you using correct com port?

Make sure you are using cybermax micro software for these cards/units.

Marko
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mlchae1
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Post by mlchae1 »

Hi Marko,
Thank you fo the prompt reply. I am using the CyberMax Micro v4.0 software and drivers. Since my original post I have gotten the CyberMax to update using the UPDATE TX command after restarting the computer. The problem now is it will not change frequencies. I broadcast on 87.9. 87.9 is the frequency in the Transmitter Freq. window but the card is broadcasting on approximately 88.3 no matter what I do. I have tried uninstalling and reinstalling the software and drivers numerous times to no avail. No matter what frequency is in the window when I update it still broadcast at 88.3.

Any help would be appreciated,
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Post by pcs »

Hi,

Usually things go pretty smoothly with this latest model.

Since you are having so many difficulties it is possible that there is indeed a problem
with PCI MAX 3000+ card.

I will contact you via email so we can discuss service options.
Best regards,
Marko - PCS Electronics
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http://www.pcs-electronics.com
fax +386 4 2316 128
mlchae1
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Post by mlchae1 »

Hi Marko,

Thanks again for the prompt replies. I was starting to have the same feeling about this card. I have had other problems with this card that I managed to work through myself. The problems seem to just start happening for no reasons. My setup has been the same since I installed the card.
The card I had before this one was a PCI MAX ULTRA, and it worked flawlessly. Know I'm sorry I let it go to a coworker.
The card I wanted was the PCIMAX 3000+ Platinum, but my ex bought me this one. The card is great when it it works, but it needs constant attention for one thing or the other.
I look forward to your email.
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Post by pcs »

Well, we had problems with the 2007+ model, either with the drivers
or the final transistor. It was a quite sensitive card.

But the 3000+ is so far rock solid, we have had zero failed final transistors after more
than a year of sales. The built-in protection seems to be working.

We had a few people who could not install driver properly, but with our help that
was settled pretty fast. Now that we've updated the manual and guide this seems
to be a thing of the past as well.

Your card probably has some kind of hardware problem, send it over and we'll have a look.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
mlchae1
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Post by mlchae1 »

Hi Marko,

Thanks again for the prompt reply. Would you please send me instructions on how and where to send the card.
Thanks,
Mike Inge
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Post by pcs »

Sure, but lets do that via email.

Regards,
Marko
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
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http://www.pcs-electronics.com
fax +386 4 2316 128
mlchae1
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Post by mlchae1 »

Marko,
That would be great, just tell me what I need to do. I'll be out of town today(Wednesday), but I shall return this evening.
Mike
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Post by mlchae1 »

Hi Marko,

Thanks again for your help and prompt replies.
I’m back from my trip and ready to restart troubleshooting.
Since my last post I started to suspect part of my problem might be hard drive related. I’ve installed a new 500gb hard drive and updated from XP HOME to Windows 7 Home Premium. Now the computer seems more stable, although the move has created another problem. When I install the USB2Comport driver the card won’t show up in the my PORTS(COM & LPT) drop down in device manager.It shows up in the sound device drop down part of device manager but does not have a Port for CyberMaxMicro v4.0 .
I’ve uninstalled and reinstalled the drivers several times,taken out the card and reinstalled it all to no avail. I’ve even tried to find a suitable VCP application on with no luck.
Any Help would be appreciated.
Mike Inge
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Post by pcs »

Dear Michael,

your card probably has some kind of hardware problem, send it over and we'll have a look.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
mlchae1
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Post by mlchae1 »

Hi Marko,

Thank you for the reply. How and where do I send it?

Mike Inge
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Post by pcs »

I have emailed you address yesterday.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
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