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What's going on with PCI-MAX shipping?

 
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What's going on with PCI-MAX shipping?
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kc
New registered user
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Joined: 04 May 2004
Posts: 2

Post What's going on with PCI-MAX shipping? Reply with quote
What the heck is going on with shipping Marko?

I ordered and paid $150 euros for a PCIMAX card two months ago and have yet to receive it.

I had read the forum posts about the delays in shipping so I remained patient. And you did respond to my email about six weeks ago where you stated that it would ship soon, but it's been two months now!

What the heck is going on!?!

-kc.
Sun May 16, 2004 6:29 pm View user's profile Send private message
kc
New registered user
New registered user


Joined: 04 May 2004
Posts: 2

Post Follow up: Got the card, work on your customer communication Reply with quote
Okay, as a follow up - the card finally arrived. It was shipped out after my second email to Marko but before I posted to the forum. It's installed, works great, kudos to PCS on that part.

On to the "Improvements and Suggestions" part: I don't know how well staffed you are, but you should try to spend an extra 10 seconds per each new order firing off a quick autoreply email to your customers stating that: due to the popularity of the product and the care we put into the manufacturing process (or something similarly customer-relationish) it may take up to 6-8 weeks (9 in my case) to receive the card.

You're the only one who makes these well I don't think many people would cancel their order. If I had been informed to expect a two month backlog I would have been fine and just waited until it arrived. (The "we'll be shipping soon" message on the front page doesn't count.)
Mon May 24, 2004 6:19 pm View user's profile Send private message
pcs
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Joined: 18 Jan 2002
Posts: 3063
Location: Radio Land

Post Reply with quote
Yep, backlog was really bad at the time. Sorry you had to wait
so long. Glad you're having fun with it, though.

Things look much much better regarding stock these days.

_________________
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Marko - PCS Electronics
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