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PCIMAX_2004_-_USA - Shipment
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Kenneth Fuller
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Post PCIMAX_2004_-_USA - Shipment Reply with quote
Please confirm receipt and shipment of my order. I was auto-directed to a page after I sent payment. The page said that the PCIMAX_2004_-_USA is sold out and that there is an extended wait. Please explain why that information wasn’t on the order page? The way the transaction occurred makes it appear PCS Electronics isn't being honest, then directing the buyer to a page after the transaction that says the product is not in stock. I would like a reply and explanation please. I am looking forward to putting my station on the air here in our small community.

My transaction ID for PayPal is Transaction ID: 92R36362Y67361444
Friday, April 16, 2004 9:04 PM

Thank you kindly for a reply. I know you guys are busy making great products. Again, thank you.

Kenneth Fuller
WDRK-Love Positive Vibes Smooth Urban Jazz Motivation
http://cal2.shoutcast.us:9302/listen.pls
Port St John FL
Sun Apr 18, 2004 7:33 pm
pcs
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Post Reply with quote
Why don't you look at our main page:

http://www.pcs-electronics.com/en/index.php

It says in big red letters:
We're currently under heavy load (PCI MAX 2004 untis are sold out temporarily) so please don't order unless you're prepared to wait a bit!

Its hard to make it any more obvious than this.

Units will be back in stock shortly so there's no panic.
And there's a good chance your order actually shipped already.

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Marko - PCS Electronics
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Sun Apr 18, 2004 11:33 pm View user's profile Send private message Visit poster's website
Sir Nigel
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Post Reply with quote
pcs wrote:
And there's a good chance your order actually shipped already.


That's really good news for me.

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Mon Apr 19, 2004 2:26 am View user's profile Send private message Visit poster's website
Kenneth Fuller
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Post What we have here is a failure to communicate :-) Reply with quote
pcs wrote:
Why don't you look at our main page:

http://www.pcs-electronics.com/en/index.php

It says in big red letters:
We're currently under heavy load (PCI MAX 2004 untis are sold out temporarily) so please don't order unless you're prepared to wait a bit!

Its hard to make it any more obvious than this.Units will be back in stock shortly so there's no panic.And there's a good chance your order actually shipped already.


Whoa dude, slow your roll! You don't talk to paying customers like that! I have a Ph. D. and know how to read. Thank you very much. LOL!

Please reread how I got to your page to place my order. You are assuming I ordered from the page you are referencing. I did not see that page until AFTER the order was completed. I too have a PayPal Business Account, and I configure thank you pages to redirect my clients once the payment is made. That is what happened to me.

I followed a link from SpacialAudio where one of my streams is hosted to the PCI FM Max link. I repeat, there is NO DISCLAIMER about back orders on that page. Had there been a disclaimer about the back order on the page I ordered from, I would have written to inquire about the wait time first. Again, I was redirected to a totally different page with the disclaimer, AFTER I paid for my order via PayPal. Simply own up to the mistake, CONFIRM shipment of my order please and let's have fun broadcasting:-) Thank you.

These are the pages I am referring to:
http://www.spacialaudio.com/products/pcimaxultra/

http://www.pcs-electronics.com/en/products.php?sub=pc_fm_trans#Pci%20max
Mon Apr 19, 2004 6:56 pm
pcs
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Post Reply with quote
I guess you're right, I guess its time to update those pages.

But since units will be shipping full speed shortly it really is not
that big of a deal.

Sorry.

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Marko - PCS Electronics
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Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Mon Apr 19, 2004 8:41 pm View user's profile Send private message Visit poster's website
Spitfire
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Post Reply with quote
It took me over a month before I recieved my card, but it did get here. I am enjoying it very much. I also ordered through SpacialAudio.com for I am a SAM2 owner.

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Fri Apr 23, 2004 1:35 pm View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger MSN Messenger ICQ Number
pcs
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Post Reply with quote
Good to know.

We should have plenty cards soon.

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Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Fri Apr 23, 2004 3:46 pm View user's profile Send private message Visit poster's website
Kenneth Fuller
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Post PCIMAX_2004_-_USA - Shipment - Whoopi for soon Reply with quote
pcs wrote:
We should have plenty cards soon.


Whoopi for soon. How about being more specific with shipment dates?Soon is a relative term and could mean tomorrow, next month or next year.

I have been reading through the forum and see that delayed shipments are a constant problem. I don't know about anyone else, but my first experience with PCS Electronics is not inspiring confidence nor customer loyalty. I hope the product lives up to all the hype.

BTW, I paid for EXPRESS SHIPMENT. In favor of creating customer satisfaction, you guys should consider refunding that portion of my cost, seeing THERE WAS NOTHING TO SHIP in the first place.
Sat Apr 24, 2004 10:04 pm
pcs
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Post Reply with quote
Go look at the competition, none of them has a message board.

Does that mean they have no delays? Or do they have no guts
to setup a forum where people can bitch about it?

Express is just a tad more expensive than air mail.
But its not trackable and takes 2-4 times longer to deliver.
Is that what you want?

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Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Sat Apr 24, 2004 10:28 pm View user's profile Send private message Visit poster's website
kioni
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Post Some Good things to say about PCS - Electronics Reply with quote
pcs wrote:
Express is just a tad more expensive than air mail.
But its not trackable and takes 2-4 times longer to deliver.
Is that what you want?


I just checked my CC record to see which shipping method I chose. I chose the air mail option. So my bad about the express shipping.

To give PCS-E kudos, I spoke to a satisfied customer over the weekend. He only had good things to say about the PCI Max, so I wait with anticipation for mine to arrive. And yes, PCS-E appears to be above board and willing to take the heat from us consumers. Having this forum where public complaints are aired and answered is a gutsy move! I also like that about DRS 2006. I bought the DRS2006 Std radio station automation software and Internet Broadcaster. They too don't mind taking the heat in the kitchen. So kudos PCS - E for keepin it real.

Thank you in advance,
Kenneth "Kioni" Fuller

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Wed Apr 28, 2004 1:10 am View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger MSN Messenger
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