order problems-shipping

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jomax77
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order problems-shipping

Post by jomax77 »

Dear PCS,

I ordered a PCI-MAX board on 4/20/06. I asked to change my shipping from air mail to Fed-Ex. Marco sent me a reply that he would foward that to the shipping dept. I have not heard from them yet. I have not yet been billed for the order and am concerned as to what is the delay. I discussed these concerns with Marco via email on 4/25/06 and was to told to wait for a reply from billing/shipping department. I placed an additional question similar to this post on the web-form on 5/1/06 and have not heard a reply.

All I want to know is:
why is there a delay with order processing?
Will I be getting Fed-Ex delivery & tracking?
When can I expect to have my order shipped?

I don't mean to be rude, but I rarely experience this type of delays without a company formally telling me reasons such as "backorder", defects, etc.

Thanks
jomax77
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Anyone out there?

Post by jomax77 »

Sir Nigel or Mark----- can anyone help me?
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erobertg
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Re: order problems-shipping

Post by erobertg »

I had the identical problem on the same date changing airmail to Fedex.

I sent the following email yesterday...

------------------------------------------

Hi Nina,

I ordered April 20, 2006 the following items under order number 55071...

> ORDER DETAILS:
> Quantity Item name Price Subtotal
> ======================================================================
> 1 Miniature black anodized enclosure (stand Euro49.99 Euro49.99
> 1 External mains power supply Euro34.99 Euro34.99
> 1 Miniature LCD display with VU meter Euro59.99 Euro59.99
> ======================================================================
> Shipping EUR: 55.00
> Total in EUR: 199.97
> Total EUR+VAT: 239.964 (*1)
> Total in US$: 233.9649 (*2)

It's been nearly two weeks since I placed my order and I haven't heard or received anything from Fedex.

Could you look into the status of my order.

Thanks,

Bob

-------------------------------------

Still no answer...
Sir Nigel
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Post by Sir Nigel »

jomax, just wait as I'm sure there's just a delay for an email response and it's not like PCS has taken your money or anything yet!

BTW, PCS doesn't send email when your stuff ships. I think it's part of the enhanced customer suspense product development technique aimed at improving buyer-seller relations in the long run.
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pcs
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Post by pcs »

Around here April 27th was a national holiday, so was May 1st and 2nd. That means people tend to take a week off
to take advantage of so many work-free days.

Anyway, we will not be handling these issues over forum or there will be chaos.

Anyone who wants to contact us can do so via e-mail. If there is no answer, there is probably a good
reason for that. You can try sending it to another department to be sure.

New website is already functional, when you place order there you have an option of checking status
online and leave/exchange notes with our stuff. Use it in the future, its fully functional, some products are not entered yet,
but it has many new products on the other hand that are not available from the old website.
http://www.pcs-electronics.com/test/
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
Sir Nigel
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Post by Sir Nigel »

New website looks even better now. Hopefully it will replace the existing one soon. :)
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pcs
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Post by pcs »

I'll keep both online for a month or so to have something to fall back to if something
goes wrong.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
DJMedic
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Did you get your transmitter yet?

Post by DJMedic »

Did you finally get your oder?
PCS Electronics guys must be short handed and overloaded with orders, because it took over 2 months to get my Cyber Max 15w in Fed-eX finally (plus cost me another $32 in custom taxes). But be patient. It is worth the wait. The transmitter is awesome!
What TXMR did you order?
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pcs
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Post by pcs »

We're working hard to shorten delivery times, we have now built a stock of nearly everything so
we can ship much faster. A new website is helping a lot as well, much easier to process on our end.

You can check the status here, updated about 1x a week or 2 weeks.

http://www.pcs-electronics.com/phpBB2/v ... m.php?f=31
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
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