NEED help with info on my order

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704djs
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NEED help with info on my order

Post by 704djs »

hello admin how are you doing? sorry for posting this in here but i cant get no reply on my email i purchase a pci max card 1w also a PCS 66-108 (500W) GP antenna i got my pci card and i didnt get no antenna i have sent email and email and none has been answer none of them. we're doing a college radio and i need the antenna to tweak out the bug in the system. i have send a copie of the paypal transaction and everthing and it been almost a month now and still no reply, i have contact your rep in Chicago and he tried to contact yall on the matter and he didn't get a reply so i left to post in here to try to get a reply thank you
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pcs
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Post by pcs »

This is simply not true, we answer every single email we receive.
I suggest you check your spam filter under gmail.

We have this problem daily, people using hotmail, gmail, yahoo mail and
others and not checking their spam filters.

Your order 63955 is for 1xPCIMAX3000+ 1W, there is no antenna included as you haven't ordered it.
If you wish I can printout your order into pdf and publish it here for everyone to see.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
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pcs
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Post by pcs »

You're using some boxbee anti-spam software, how do you expect people to email you normally.
And here you are posting on our forum and accusing us of not answering your emails?

Any of this sound strange to you?


Dear sender,

Your message about "Topic Reply Notification - NEED help with info on my order" was waitlisted.

Please add yourself to my Guest List so your messages will be delivered to my Inbox. Use the link below.

Click here to deliver your message

Thank you,
*******@gmail.com

Powered by Boxbe -- "End Email Overload"


One thing is for sure, you ended your email overload effectively :)
Last edited by pcs on Wed Mar 09, 2011 9:25 am, edited 1 time in total.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
704djs
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Joined: Thu Mar 03, 2011 7:47 pm

Post by 704djs »

here the Transaction ID: 4GX1617117448800F from paypal for the antenna Admin it was order the same day the pci card was order sir if not the next day, payment of 89.99 EUR to PCS Elektronik d.o.o. (paypal email hidden due to spam) Transaction ID: 4GX1617117448800F
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pcs
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Post by pcs »

I have exactly one paypal transaction from this guy:

poloworkzpromo
brooklyn, NY 11226
United States

I believe this is your purchase of pcimax3000+

2 days after that I have 89 euros from "Dwayne", Clarksville, TN 37040.
Transaction ID differs from the one you specified so it must be something else.

Nothing else matches what you are saying.

Tell me exact date and name under which you placed order for antenna.

Better yet setup a normal email address and email me a copy of that paypal payment,
no need to publish private stuff here online.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
704djs
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Posts: 18
Joined: Thu Mar 03, 2011 7:47 pm

Post by 704djs »

i have sent you a pm admin thank you for the help
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pcs
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Post by pcs »

Ok, everything was resolved.

I'd just like to write an epilogue so everyone else can read it and hopefully we can avoid this sort of problems in the future.

The problem was customer's email was equipped with boxbee, some fancy spam filter software.
Our sales emailed with questions and customer never replied as he never got the email.

When placing orders online please:

- Use a normal email address that you know works for sure
- If you have spam filters please regularly check what they filtered (usually SPAM folder)
- Be careful when entering your email, often our customers mistype their email address
- Make sure your email account's reply-to address is set correctly. Just today we had a customer
who had a problem there. We were unable to reply to his email (it bounced) as he mistyped it.
That means nobody receiving his emails can click Reply button to send him an answer.

Finally, if you fail to observe the above do not complain about not getting a response from us.
Best regards,
Marko - PCS Electronics
--------------------------------------------------------
Turn your PC into a FM radio station!
http://www.pcs-electronics.com
fax +386 4 2316 128
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