Please include your order number (if it exists) in body or subject of your message!
When replying to our emails always include original email!
If you can speak English, please ask in English. This way you get a faster answer and a much more elaborate answer. Some of us do speak Spanish and a bit of German, but not that well. Form clear short sentences.
Please allow for a maximum of 1-2 business days for a reply. We do answer every e-mail as soon as we can; usually within hours. If you do not receive your answer in 2 business days please consider that you may have mis-typed your email or your spam filter might be blocking our emails.
Finally make sure you provide a valid e-mail address. Also check your spam filters or whitelist us, if you want to get our answers. We typically get 1-2 questions daily with mis-typed e-mail or our email is blocked by some spam filter so the customer never receives our answer.
If you have a more complex problem to discuss try Skype: pcs_electronics