We will make every attempt to ship out your order as soon as possible. Depending
on the current workload it normally takes from 2 to 5 business days to ship
your product. However, these shipping times are contingent upon product availability
and can be longer. For orders that include custom assembly, shipping is also
contingent upon time required to prepare the unit. All high power transmitters
(Cyber Max FM+ 40/150/300/500W for example) normally require a week or two to
prepare as they are assembled on request after you place an order. In case the
product needs to be ordered from our suppliers and cannot be shipped immediately
it may take longer. It is advisable that you check the status of your order
online from time to time and contact us, if the status does not change to "Shipped"
after prolonged period. If you require faster assembly and shipping please contact
us and discuss with us whether it is realistic. Please feel free to check back
on your Order Status page which will show updates as your order moves through
our online order management system.
Your order will be in the "Preparing for shipping" status while we
prepare the items to ship. It will than move into "Shipped" status
when the package finally ships. The other order statuses are self explanatory:
"Awaiting response from the customer", "Waiting for payment",
"Processing payment" and "Order cancelled". If you feel
the status is not appropriate for your order (for example if it says "Order
cancelled" and it shouldn't be) please contact us and we will resolve the
Once your product(s) shipped, you will receive a shipment confirmation via email.
A shipping tracking # will be included, if available. You can also email to
our shipping department at any time and ask about it. It may take a day or two
for them to respond as they spend a lot of time in the field.
Most shipments to EU are handled by GLS or Fedex and for the rest of the world
mostly by Fedex, but you have an option of AIR MAIL for small
packages. Please remember, air mail is NOT TRACKABLE online
and is NOT INSURABLE for many countries! We recommend that
you either go for Fedex or GLS, where available. Also, it is recommended that
you check with our distributers.
In general, orders are shipped Monday - Friday (excluding holidays).
Weekend delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses.
Federal express - Fedex
Once the product ships it typically takes from 2-5 days (add whatever it takes
to clear the customs). Insured and fully trackable online. Recommended type
GLS express - EU and some neighbouring countries only
Once the product ships it typically takes from 2-6 days. Trackable online. Insurance
is limited to a maximum of 500 EURO. Recommended type of shipping.
Once the product ships it typically takes from 5-60 days to be delivered. Please
note that air mail is not trackable and for many
countries it cannot be insured. While this shipment
type worked well for many years with up to 2 weeks delivery tipe it has been
exceptionally slow lately (even 2-3 months) and
we strongly discourage everyone from using this shipping type. You take full
responsibility for lost packages or extremely late deliveries using this shipment
We have lately limited airmail for small packages (basically padded envelope
size) where it does makes sense. If you want us to ship your larger package
with cheaper airmail and take full responsibility for lost packages or damaged
goods, we may arrange that for you on your own responsibility! We do not recommend
For large orders it often makes sense to ship via air cargo. Prices are established
for each destination on your request. Your items arrive at one of the major
airports in the country, usually in the capital, and you have to pick them up
there. Sometimes savings are significant, but this is only viable for orders
heavier than 50kg.
Shipping on your account with DHL/UPS/FEDEX
If you have an account with any of the major shipping companies please contact
us or write account number under comments when you place an order. We will remove
shipping charges from your order. A small fee, usually 10-25 euro depending
on order size, will be charged for packing and arranging for pickup by your
designated shipping company.
Other types of shipping
We can ship with practically any international carrier in existance, but keep
in mind; prices will usually be higher. Our regular shipping partners give us
a rebate which is not available for the other shipping companies. If you have
an account with any of the big shipping companies, let us know and we will arrange
an invoice without shipping.
Why is shipping so expensive?
We are based in Europe and if you're living overseas shipping may appear expensive
to you. We are doing everything we can to keep this low, but it remains expensive
for some destinations. It is recommended that you check with our distributers.
Tracking your package
Once you have received confirmation of shipment, you may follow up on the status
of your delivery at:
FedEx (express shipping):
- www.fedex.com or call 1-800-GO-FEDEX (1-800-463-3339) in the US
- You can track it here
- air mail is not trackable
So how much does shipping to xy country cost...
Please see the table provided below. Note these prices are a rough approximation
since prices for most of the EU are more/less the same sp we're not showing
each EU country separately. Similarly we are not showing other countries separately
in this table. However when you place an order our website calculates your shipping
based on a price list for each of the world countries and gives a very good
EU + USA
Sount America, Middle East, Africa
If you want a precise shipping cost quote, simply add the product of interest
to your shopping cart and check out
from the shop. You don't have to pay to get a complete quote, simply select
proforma/quote for your payment type and of course you won't be charged (remember,
you haven't provided any payment data at all). You don't even have to enter
correct data for your name and address, however at least select the correct
country or your shipping will not be calculated correctly (yes, some people
will do strange things).
Customs and fees
You may be subject to import duties and taxes, which are levied once the package
reaches your country. Additional charges for customs clearance must be borne
by you; we have no control over these charges and cannot predict what they may
be. Customs policies vary widely from country to country; you should contact
your local customs office for further information. Additionally, when ordering
from pcs-electronics.com, you are considered the importer of the product and
must comply with all laws and regulations of the country in which you are receiving
the goods. It is up to you to ensure that the product complies with the laws
of the country in which you are receiving the goods. Note that although all
shipping costs are paid in full when we ship the package sometimes you need
to pay the shipper some special extra fee at delivery. This differs widely from
country to country and is not a problem inside EU, but may be a problem for
some South American countries for example.
Do you ship to Zanzibar/Italy/Spain/South pole...
Our shippers deliver to anywhere in the world, but we cannot ship to P.O./A.P.O/F.P.O
Within one (1) year of receiving your order, if any product proves to be defective;
please contact us via e-mail or our feedback form. Please DO NOT ship the product
back to us without contacting us first and receiving return instructions. After
we receive the defective merchandise, we will test it if need be, and we will
ship back to you a non-defective replacement product. Please note that this
doesn't cover final RF transmitter stage as it can be damaged by using defective
or poorly matched antenna. An exception is as well any mishandling or abuse
by the customer. If the product is defective, you will receive a replacement.
If you choose to return the defective item, rather than replace it, we will
charge a 20% restocking fee and your original shipping and handling charges
will not be refunded. The return of the product is at your expense. We believe
that this is a fair policy because lower overhead results in lower prices for
all of our customers.
If within fourteen (14) days of receiving your order, you decide you no longer
want the product, please contact us immediately via e-mail or our feedback form.
Please DO NOT ship the product back to us without contacting us first and receiving
return instructions. We will charge a 20% restocking fee and your original shipping
and handling charges will not be refunded. The return of the product is at your
expense. We believe that this is a fair policy because lower overhead results
in lower prices for all of our customers.
What if the package is damaged?
If the packaging appears damaged on the outside, please make sure when signing
the shipper's proof-of-delivery slip you include a note stating the package
is or appears damaged. Depending on the product and where/how it was shipped,
it may be necessary for you to deal with the carrier. Also, if there was any
internal (non-visible) damage, this will need to be reported to us or the carrier
within two days of receiving the product. Please note that it is not possible
to insure and track air mail packages to some countries and we take no responsibility
for damaged air mail packages to such countries. Express shipping costs only
a few euros more, please consider express shipping!
Exchange for another product
If you are not satisfied with any of the products you received, and wish to
exchange one for another, you must notify Customer Service within 30 days after
you receive your shipment .
Shipping charges for return product(s) to Pcs electronics are the responsibility
of the customer. We recommend that you always ship the product(s) with a shipper
that can be tracked. Pcs electronics cannot be held responsible for lost products
unless there is a signature proof of delivery.
If your shipment arrives at the "ship to" destination and is refused, we will
contact you to verify the address and notify you of when a second delivery attempt
will be made. If we cannot reach you within one week, your order will be cancelled.
Restocking fee will be charged and shipping will not be refunded.
Products not shipped after a long time
If your order does not ship for excessive amount of time please check with us
what the problem might be. If you at some point decide you no longer want the
product, please let us know immediately so that we can cancel your order and
not ship it. If your order ships before you cancel it order cancellation rules
apply (restocking fee).
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days
of receiving your shipment). We will remedy the mistake with the correct product.
In the rare circumstance where the product is no longer available, we will help
you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service
and return the additional quantity. Please notify us within 7 days or you will
be billed for the additional quantity, even if you didn't order it.